---
type: this-week-with
url: 'https://taylordrayson.com/2025/02/28/tww-s6-e196'
title: 'Season 6, Episode 196'
date: '2025-02-28T13:00:00+00:00'
fields:
  episode: S6E196
  season: '6'
  number: '196'
  topic: 'UI Design, Building A Booking System - Making it easy for customers to understand - Easy to Maintain - Have the power to say No - Responding to "Oh, that''s expensive" - Being confident with your quotes - Paid discovery calls'
  duration: '25m 46s'
---

# Season 6, Episode 196

UI Design, Building A Booking System - Making it easy for customers to understand - Easy to Maintain - Have the power to say No - Responding to "Oh, that's expensive" - Being confident with your…

UI Design - Building a booking system

Adding in travel time as a buffer

Making it easy for customers to see what is available

Making it into a plugin to make it easy to maintain

Having the power to say No...

Not capacity at the moment, so I have to say no

Kyle Van Deusen - The Admin Bar Newsletter - <a href="https://theadminbar.com/friday-chaser/">https://theadminbar.com/friday-chaser/</a>

Answering the statement "Oh, thats expensive"

Natural reaction is to justify it or bring the price down

Agreeing with the customer is possibly the best reply

If speaking with a customer, once you give the price, stop talking

Being confident with your quotes

Knowing exactly what is involved, the time it will take, and all expenses

Estimating for a job is much more difficult

Do you charge the customer for learning new technology thats needed, or is that an educational expense for you as a business?

Paid discovery call and then a detailed plan and quote

Special episodes recorded for 199 and 200

 

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## See also

- Listen: [Listen](https://media.blubrry.com/thisweekwith/www.thisweekwith.co.uk/wp-content/uploads/this-week-with-taylor-gordon-podcast-196.mp3)
- Watch: [Watch on YouTube](https://www.youtube.com/watch?v=ogU-Kdv9M5g)
- All this week with: [This Week With](https://taylordrayson.com/this-week-with)
- That day: [28 February 2025](https://taylordrayson.com/2025/02/28)