--- type: this-week-with url: 'https://taylordrayson.com/2026/04/24/tww-s7-e243' title: 'Season 7, Episode 243' date: '2026-04-24T13:00:00+01:00' fields: episode: S7E243 season: '7' number: '243' topic: 'Losing a Customer - Delays on Both Sides - Clear Contract And Communication - Not Letting The Scope Creep - Putting Fixes Into Place - Weekly Updates - Restart Clause - Finishing Projects - Deleting Without Emotion - Running and Walking Random Route App - Deciding What "Finished" Looks Like - Chasing the New Shiny Object Syndrome' duration: '22m 06s' --- # Season 7, Episode 243 Losing a Customer - Delays on Both Sides - Clear Contract And Communication - Not Letting The Scope Creep - Putting Fixes Into Place - Weekly Updates - Restart Clause - Finishing Projects - Deleting… Client Handling - Losing a Customer Delays on both sides Need all content before we start work on the site The sitemap grew from 12 pages to 42 pages Communication with the client was not good New design requested When the content is delivered the work then needs scheduling in The design is being taken on by the client as they liked them Prices change over time and the contract needs to show deadlines in place Fixes to put in place - explaining what is included and what isn't Phased delivery and when to expect them Restart clause - if no progress for a period of time the project is paused - costs involved and when the restart can happen Weekly Updates - even there is no work done, explain why and what is needed Keeping communication channels open Adding accountability on both sides Mistakes made by both parties and the fit wasn't working for us - leaving as friends Speaking on the phone can save time with lots of messages back and forth Finishing Projects - working on many projects but not finishing them Or deleting them without attached emotion Generating a random route for running or walking - https://tdrayson.github.io/routed/ Deciding what the "finished" app looks like Then you know when it can be released for use Chasing the New Shiny Object syndrome   Visit the website: https://www.thisweekwith.co.uk Drayson Design Website – https://www.draysondesign.com The Creative Tinker Website – https://www.thecreativetinker.com Facebook: https://www.thisweekwith.co.uk/facebook Youtube: https://www.thisweekwith.co.uk/youtube * Full transcript will be available on the website. We may receive a referral fee from any of our links which help towards the costs involved in creating this content for you. ## See also - Listen: [Listen](https://media.blubrry.com/thisweekwith/www.thisweekwith.co.uk/wp-content/uploads/this-week-with-taylor-gordon-podcast-243.mp3) - Watch: [Watch on YouTube](https://www.youtube.com/live/cjl42o6mGkQ) - All this week with: [This Week With](https://taylordrayson.com/this-week-with) - That day: [24 April 2026](https://taylordrayson.com/2026/04/24)